Frequently Asked Questions

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• What forms of payment does Crews Backflow Services accept?​

  • We accept, cash, check or Square payment (Square will incur an additional processing fee)

• Do I need to be present when the test is performed?

  • You do not need to be present for the test, but the water to the building will be turned off for about 10-15 minutes during the test.

• What happens after the test is complete?

  • Once the device is tested, we will fill out a test report and we will send you a copy via email along with a receipt or invoice.

  • We will also send the test report directly to the city.

• How long does a single device take to test?

  • The test itself, takes about 15-20 minutes.

• What happens if my device fails?​

  • If the device fails, it may need to be cleaned and retested.

  • If it fails again after being cleaned, it will likely need repair. 

  • In the unlikely event the device cannot be repaired the device may need to be replaced.